Service Policies

Booking & 25% Deposit

A 25% deposit is required to reserve your cleaning appointment and will be applied toward your final balance.

Once your deposit is received and your appointment is confirmed, that time is reserved especially for you.

Cancellation & Rescheduling

We understand that life happens and plans can change.

If you need to reschedule, please let us know at least 24 hours in advance, and your deposit can be transferred to a new available date.

If you choose to cancel your service, the 25% deposit is non-refundable.

Property Access

To help your appointment begin smoothly, please make sure our team can safely access your home at the scheduled time.

Please provide any necessary keys, entry codes, gate information, or special access instructions in advance.

If our team is unable to access the property at the scheduled time, the appointment may be treated as a same-day cancellation.

Water & Electricity

To provide a safe and complete cleaning, the property must have running water and working electricity during the service.

If either is unavailable and prevents us from completing the cleaning, the appointment may need to be rescheduled.

Pets

We know pets are part of the family, and we are happy to work in homes with them.

For everyone’s safety, please let us know about your pets in advance. Pets that may become anxious, aggressive, or interfere with the cleaning should be kept in a safe area away from the areas being cleaned.

Cleaning vs. Organization

You don’t need to clean before we arrive—that’s our job!

We simply ask that toys, clothing, shoes, and personal belongings be picked up whenever possible so our team can focus on cleaning your home.

Cleaning and organization are different services. Organizing personal belongings, closets, drawers, cabinets, or other household items is not included unless arranged in advance.

Home Condition & Your Quote

Every home is different, and your quote is based on the information provided when booking.

If the condition of the home requires significantly more time or work than originally described, we will communicate with you before making any changes to the service or price.

We believe in clear communication and no unexpected charges.

Valuables & Fragile Items

We treat your home and belongings with care.

For extra peace of mind, please secure cash, jewelry, important documents, sentimental items, and fragile belongings before your appointment.

Please let us know about any item or surface that requires special care.

What’s Included in Your Cleaning

We want you to know exactly what to expect.

Our team will complete the tasks included in the cleaning service you selected. If you would like an additional service or task, please let us know.

Additional services must be discussed and approved and may have an additional cost.

Safety & Mutual Respect

Kindness and respect go both ways.

We are committed to treating every client, family, and home with dignity and respect, and we ask the same for our cleaning professionals.

For everyone’s safety, clients and others at the property should not handle our cleaning chemicals, supplies, tools, or equipment without permission.

Service may be paused or discontinued if unsafe conditions, harassment, threats, aggressive behavior, or inappropriate conduct occurs.

24-Hour Satisfaction

Your satisfaction matters to us.

If something included in your cleaning was missed or did not meet reasonable expectations, please contact us within 24 hours of your service.

We will listen to your concern, review the situation fairly, and, when appropriate, work with you to make it right.

Privacy & Photos

Your home is your private space, and we respect that.

Photos may occasionally be requested before service to help us provide an accurate quote or afterward to document a service concern.

Photos or videos of your home will not be used for social media, advertising, or promotional purposes without your permission.